PRIVACY POLICY
Trilogy Spa at Metlox, LLC (DBA Trilogy Spa)Effective Date: March 2026
Trilogy Spa (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your data, specifically in relation to our SMS messaging services.
1. Information We Collect
We may collect personal information including:
Name and Email address.
Mobile Phone Number.
Customer service inquiries.
Any information you submit through our website forms or booking systems.
2. How We Use Your Information
We use your information to:
Answer booking and appointment inquiries.
Send service-related reminders.
Provide customer support.
Send marketing communications (only where explicit consent is provided).
3. SMS Communications & Opt-In Methods
We provide users the opportunity to opt-in to specific types of SMS communications through our website forms. Consent is collected separately for different use cases:
Non-Marketing / Transactional: By checking the box on our website for spa updates, you consent to receive SMS messages regarding reminders, customer service, and direct responses to your inquiries.
Marketing / Promotional: By checking the box for marketing, you consent to receive occasional SMS messages regarding special offers, new promotions, and spa marketing updates.
Note: Consent for marketing is not a condition of purchase or service. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP. For any questions, please call the spa telephone line at 310-760-0044.
4. SMS Consent & Data Sharing (Carrier Compliance)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
5. Third-Party Platforms
We utilize third-party service providers (such as GoHighLevel or Lead Connector) to facilitate our communications and manage client data. These providers are authorized to use your personal information only as necessary to provide these services to Trilogy Spa at Metlox, LLC (DBA Trilogy Spa). We do not sell or rent your personal information to these or any other third parties.
6. Data Security
We implement administrative, technical, and physical security measures designed to protect your personal information from unauthorized access and disclosure.
7. Your Rights
You may request to access, update, or delete your personal data at any time by contacting us using the information below.
8. Cookies & Tracking Information
Our website may use cookies, pixels, and other tracking technologies to enhance your experience, analyze site usage, and deliver personalized content. Cookies are small files stored on your device that help us recognize returning visitors and understand how users interact with our website.
Types of cookies we use:
Essential Cookies: Required for website functionality, such as submitting forms or managing sessions.
Performance & Analytics Cookies: Help us understand how visitors use our site and improve content and navigation.
Marketing & Promotional Cookies: Used to deliver relevant promotions or track the effectiveness of marketing campaigns.
Managing cookies: You can control or disable cookies in your web browser settings at any time. Please note that some features of the site may not function properly if cookies are disabled.
By using our website, you consent to our use of cookies and tracking technologies as described in this Privacy Policy.
9. Contact Information
Trilogy Spa at Metlox, LLC (DBA Trilogy Spa)
321 12th Street, Suite 100. Manhattan Beach, CA 90266
frontdesk@trilogyspa.com
Spa telephone line: 310-760-0044
TERMS OF SERVICE Please CLICK HERE TO REVIEW OUR TERMS OF SERVICE