Privacy Policy

Privacy Policy This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.trilogyspa.com.

WHAT PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this as Device Information.

Additionally, when you make a purchase or attempt to make a purchase through the Site, or interact with our website chat widget or booking platform, Booker by Mindbody,, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. This is called Order and Inquiry Information.

SMS OPT-IN AND CONSENT

  • Administrative SMS: By providing your phone number during account registration or booking on our Booker by MindBody platform, you consent to receive administrative SMS related to your appointments (confirmations, reminders, cancellations, and schedule changes). Message rates may vary.

  • Marketing SMS: You will only receive "News and Promos" via SMS if you have explicitly opted-in by checking the separate marketing consent box on our website chat widget or by selecting the specific marketing text preference in your Booker profile. Message rates may vary.

  • No Purchase Required: Consent to receive SMS messages is not a condition of purchase. You do not have to opt-in to receive any text messages to buy any services or products from Trilogy Spa.

  • Opt-Out Instructions: You may opt-out of any SMS communication at any time by replying STOP. For help, reply HELP.

HOW DO WE USE YOUR PERSONAL INFORMATION We use the Order Information to fulfill orders (including processing payment, shipping, and providing invoices). Additionally, we use this information to:

  • Communicate with you and provide administrative appointment updates (confirmations, reminders, and cancellations).

  • Screen orders for potential risk or fraud.

  • Provide you with information or advertising relating to our products or services when in line with the preferences you have opted-in and shared with us.

SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use it as described above (e.g., Google Analytics and our booking software).

  • MOBILE INFO SHARING STATEMENT:Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties..

YOUR RIGHTS You have the right to access, update, or delete the personal information we hold about you.

DATA SECURITY AND HANDLING Trilogy Spa at Metlox, LLC implements a variety of security measures to maintain the safety of your personal information.

  • Access Control: Access to your personally identifiable information, including your mobile number, is restricted to authorized employees who require the data to perform specific administrative or marketing tasks or requested promotions.

  • Encryption & Storage: We utilize industry-standard encryption and secure data storage solutions to protect against unauthorized access, alteration, or disclosure of your data.

  • Third-Party Service Providers: We only use reputable third-party platforms, such as Booker by MindBody GoHighLevel and Lead Connector our integrated communication tools, which maintain their own rigorous security standards for data handling.

  • Mobile Data Integrity: We maintain a strict "no-leak" protocol for SMS data. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

DATA RETENTION We maintain your Order Information for our records unless and until you ask us to delete this information.

TERMS OF SERVICE Please CLICK HERE TO REVIEW OUR TERMS OF SERVICE